Q&A

✅Buying

What methods of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. You can also pay with Alipay or Wechat pay on your mobile devices . If you'd like to use a check, money order, or wire transfer, please get in touch with us so we can see about making arrangements.

Do you charge sales tax?

The tax is from the Customs not from us.

Is it safe to use my credit card on your website?

When you order online, we never receive any of your credit card or personal information. For all other kinds of orders, we have implemented a strict policy of destroying any private information we obtain. 

Do you offer discounts?

Our products offer Lighting value. Since we design, manufacture, and sell directly to you, our products already cost significantly less than what you would pay for an equal quality product at a traditional retailer.

We will occasionally run sales or offer discount coupons. Subscribe to our email newsletter updates, in the footer of this page, to receive an immediate 10% discount and get alerted about future sales. You can also shop our Sale section at any time to save on a limited number of products.

✅Shipping

Do you offer Free shipping?

Of course! We offer free shipping to Most of Countries besides USA, Canada,Europe,Russia,etc.Please note: we don't refund shipping for returns. The parcel received free shipping and a return is requested (not related to a defective product or mistake by us), the cost of the original shipping will be deducted from the refund.

When will my order ship?

We love fast shipping. We ship orders Monday- Friday. In most cases, orders will ship within 72 hours. Please note that during the busy holiday season, shipment may take an additional day or two due to the quantity of orders being processed. If the product is currently not available or will take longer than normal to ship, the estimated shipment date will be stated on the product page and on your order confirmation. Order placed with expedited shipping will ship same day, if placed before 2pm EST. If you would like an update on the status of your package, are on a deadline, or need special consideration and processing, please contact us or call us at （717）3127999  or Whats app +1（717）3127999

How long will it take to get to me?

Once shipped, your order will arrive anywhere between 3 to 10 business days (for in stock items) based on the method of shipment and the shipping location. During checkout, you'll select your choice of shipping method and see an estimate for how soon you can expect the item.

Ground Shipping:

Please note, any ground shipping estimates are ONLY estimates, and occasionally weather, mechanical, or other unexpected circumstances can cause delays to your delivery.

We ship all orders from our warehouse in China. 

Do you ship internationally?

Right now, we only ship to the US and Canada.

Please note: Orders shipping to Canada with FedEx, UPS,  DHL ,etc will incur customs fees. Customs fees are the responsibility of the customer. Refusing the package will result in any incurred customs charges being deducted from the refund.

✅ Returns$ Exchanges

What is the best way to contact Lights.com regarding a return or exchange?

If you have an account with us, you can request a return by following these steps:

1. Go to Past Orders and locate the order that contains the product you would like to return

2. If your order is within the return window, select the checkbox under the "Return" heading, select the quantity you would like to return, the reason why, and submit it.

3. Our Customer Support team will follow up with you as soon as possible.

You can also begin a return by contacting us at halozealight@gmail.com or by calling us at （717）3127999 . You can also live chat with us during business hours by clicking here Whats app +1（717）3127999. Via email, we usually respond within one business day, though it might take a little longer to get back to you if it's a holiday or a weekend.

What is your return policy?

We want you to love your purchase, but if you don't, for any reason, returns are easy. With a few exceptions, you can return items for up to two weeks for Holiday or Decor items, or within 45 days for Home Lighting Fixtures. Return shipping is free from the Customer., however non-defective products are subject to a 15% restocking fee.

Can I get a replacement for my broken/defective item?

Yes! If an item is defective, it can be returned for a replacement or full refund. The item have determine the warranty period for your product about 2years. If you have any questions or need more information, feel free to contact us at halozealight@gmail.com or （717）3127999.

What is your return policy?

Please note: During the busy holiday season, due to the volume of orders and returns being processed, it may take up to 30 days to process your return and refund. We will work as quickly as possible and appreciate your understanding.

✅Wholesale,Bulk Orders and Outlet Shop

Do you offer bulk discounts?

We will occasionally be able to accommodate bulk order discounts. Contact us to discuss options.

What is the Return Policy for Items in the Outlet?

All items offered in the Outlet shop are deeply discounted, because of this they are all Final Sale and can’t be returned for refund, credit, or exchange. While they are not eligible to be returned, we stand by all our products and all items on the site, including items labeled Open Box, Clearance, Sale, and Closeout. All items come with manufacturer warranty that you can read about here.

✅Custom-Order

When will I receive my Custom-ordered item?

To give you an idea of when you can expect your item, we list an estimated ship date on the product page. This date refers to the day on which the item will ship from our warehouse to you. Please keep in mind, that this date is an estimation. Due to the nature of overseas shipping, your item may arrive before or after the scheduled date, and in rare instances, the arrival can be postponed 2-4 weeks. If there is any change in schedule greater than five days, we will send an email to notify you.